blacksheep CRM Coaching
Alexander Hansal, Siebel CRM Technologist
The long time motto of Siebel Systems ‘It’s all about the Customer‘ is still true. Superior customer service is my main goal.
I provide expert advice and coaching services across all phases of your Siebel CRM project. Contact me for a call today.
Process Analysis
Often neglected, thorough analysis of your company’s processes is paramount to success – not only in CRM projects.
Drawing from more than 20 years of industry experience, I can help your team finish this important project stage with flying colors.
Requirements Mapping
My solid knowledge of the leading CRM products allows me to provide my customers with a solid mapping of their requirements to the best and least expensive solution.
Solution Engineering
I do not shy away from grunt work. My solid background in IT engineering and programming enables me to assist you with solving the toughest design puzzles.
Development
Whether you prefer to out-source or build your CRM solution in-house. I assist your developer teams with expert advice.
Integration
No CRM is an island. No matter how many systems share data, I know my XML, SOAP and all the REST.
Maintenance
Congratulations! Your CRM is live. Now it’s all about administration, maintenance, data quality, updates and fixes. Good to know that this is where I am really good at.