Description
Join Siebel CRM expert Alexander Hansal in this unique video training.
More than 5 hours of presentations and demonstrations will provide you with the knowledge you need to understand the process of upgrading Siebel CRM to the latest 20.x/21.x version.
Course Modules
You will have access to the following presentation videos, including PDF materials for download:
| Chapter | Topic | Minutes | Description |
| 1 | Upgrade Overview | 45 | Overview of the Upgrade Process and Siebel 2020 Highlights |
| 2 | Upgrade Development Environment | 19 | Upgrading the Development Database (upgrep) and logparser |
| 3A | Repository Merge – Full | 27 | Repository Merge (Full Upgrade, e.g. non IP to 20.x) Conflict Analysis, finalizing DEV upgrade (upgphys) |
| 3B | Repository Merge – IRM | 21 | Repository Merge (IRM) Conflict Analysis, finalizing DEV upgrade (upgphys) |
| 4 | Post Merge Tasks | 21 | Configuration and Considerations for post-merge phase |
| 5 | Test and Production Upgrade | 24 | Upgrading Test/Production environments and Upgrade Tuner |
| 6 | Best Practices | 20 | Recommendations, Best Practices |
| A1 | Appendix: Dev Upgrade Steps | 21 | Technical steps executed by Upgrade Wizard during IRM for a development environment |
| A2 | Appendix: Test/Prod Upgrade Steps | 10 | Technical steps executed by Upgrade Wizard during upgrade of a TEST/PROD environment |
Narrated Demonstrations
The following narrated videos of a live upgrade from IP 15 to 20.x are also included:
| Chapter | Topic | Minutes | Description |
| 1 | SES Installation | 5 | Siebel Enterprise Server 17.0 Base and 20.1 Update (install only, for upgrade) |
| 2 | Tools Installation | 4 | Siebel Tools 17.0 Base and 20.1 Update (install only, for upgrade) |
| 3 | AI Installation | 5 | Siebel AI 17.0 Base and 20.1 Update (install only, for upgrade) |
| 4 | Import Ancestor Repositories | 2 | Import prior standard repositories before the upgrade |
| 5 | Upgrade Development Environment 1 | 18 | Highlights of the upgrep phase of a Siebel development upgrade (15.0 to 20.1) |
| 6 | Post Merge Tasks | 15 | Merge log analysis, conflict resolution, finalize merge |
| 7 | Upgrade Development Environment 2 | 10 | Highlights of the upgphys phase of a Siebel development upgrade (15.0 to 20.1) |
| 8 | Upgrade Test/Production | 5 | Highlights of a Test/Prod upgrade (upgrep + upgphys 15.0 to 20.1) |
| 9 | Development Enterprise Setup | 24 | SMC: Set up and deploy an initial Siebel Enterprise on DEV |
| 10 | Test/Production Enterprise Setup | 15 | SMC: Set up and deploy an initial Siebel Enterprise on TEST/PROD |
| 11 | Full RR Migration | 10 | Running a full RR migration (DEV/DR to TEST/PROD/RR) |
| 12 | Sample DEV Configuration | 11 | Simple configuration examples for demo of incremental migration |
| 13 | Incremental Migration | 8 | Running incremental RR, schema, file and data migration |
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